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OUR HAPPINESS GUARANTEE

At Poster Store, we stand by our products! All orders are backed by our 100% Happiness Guarantee. In the unlikely event of damaged, defective, or incorrect items delivered to you, we will provide a refund or a free replacement as applicable.

Please contact us and we will do our best to make it right!

FAQ

ORDER

HOW DO I KNOW IF MY ORDER WENT THROUGH?

You will receive an order confirmation at the email address provided during checkout. If you don’t see it shortly after placing your order, there might have been an issue with the transaction. Please reach out to us, and we’ll be happy to help!

I DID NOT RECEIVE AN ORDER CONFIRMATION.

If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Be sure to check your Junk folder, as emails can occasionally be misdirected there. Get in touch with us by clicking HERE to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

WHAT HAPPENS IF I ENTER WRONG INFORMATION?

If you've entered incorrect information, such as your address, email, or phone number, please contact our customer service team as soon as possible. We’ll do our best to update your details before your order is processed. However, if the incorrect information impacts delivery and your order has already been processed, any additional costs incurred will be the customer’s responsibility.

CAN I CANCEL MY PURCHASE?

If you’d like to cancel your order before processing begins, please send us an email right away. We’ll do our best to help, but because our team works quickly to get orders on their way, we can’t always guarantee cancellations. If your order was placed on the weekend or after hours, feel free to email us instead. You can find all our contact details here.

CAN I MAKE CHANGES TO MY ORDER AFTER SUBMITTING PAYMENT?

We cannot make changes to an existing order, but if you contact us promptly, we may be able to cancel it before processing begins. Once the order is canceled, you can easily place a new order with the correct items. Please keep in mind that, due to our team’s dedication to efficient order handling, we cannot guarantee that cancellations will be possible.

WHAT IF AN ITEM IN MY ORDER IS OUT OF STOCK?

We would contact you regarding the item being out of stock. In case you have not been contacted about it, please reach out to our Customer Service team so we can assist you further.  

HOW DO I BUY A GIFT CARD?

You can easily purchase a gift card on our website by selecting your desired amount and adding it to your cart. Once you proceed to checkout, the gift card will be sent as a digital file to the email address you provided. You should receive it within a few minutes. Be sure to check your Junk folder, as emails can occasionally be misdirected there. If you still haven’t received it, it’s possible the email address was entered incorrectly. please contact our customer service team, and they will be happy to assist you.

HOW DO I GIVE AWAY A GIFT CARD?

The gift card will be delivered digitally via email. After receiving it, you can choose to either forward the code electronically or print a physical gift card for the recipient.

WHERE DO I SEE THE REMAINING GIFT CARD VALUE?

You will be able to see the gift card value by first adding a product to your cart, and then entering your gift card code.

CAN MY POSTER BE FRAMED BEFORE IT IS DELIVERED TO ME?

Yes, if you’d like your posters framed, you can select the posters and frames you want, then add the framing service to your order. We’ll ensure everything is perfectly done for you!

SHIPPING/DELIVERY

WHERE DOES POSTER STORE SHIP FROM?

Orders placed in the United States are shipped from our distribution center in Columbus, Ohio, using the carrier of choice.

Custom posters are shipped directly from our supplier in Pennsauken, NJ, via FedEx.

Canvases are shipped from our U.S. supplier, with the most appropriate shipping option selected for each order.

WHAT IS THE COST OF SHIPPING?

If the total value of your purchase is less than $59 USD, a shipping fee of $5.99 USD will apply.

For purchases of $59 USD or more, we do not charge any shipping fees.

HOW CAN I TRACK MY ORDER?

You will receive an email with a tracking link as soon as your order leaves our warehouse. Be sure to check your Junk folder, as emails can occasionally be misdirected there.

Want to track your order right now? Click the link below and enter your order or tracking number along with the email address you used during the purchase process to get the latest updates.

https://posterstore.com/tracking/

*Personalized posters and canvases are created on demand and shipped directly from our supplier's warehouse, which means you’ll receive separate tracking links for these items.

I DID NOT RECEIVE A DELIVERY CONFIRMATION.

You will receive an email with a tracking link as soon as your order leaves our warehouse. Be sure to check your Junk folder, as emails can occasionally be misdirected there. If you still haven’t received it, it’s possible the email address was entered incorrectly. Feel free to contact us [here], and we’ll be happy to help!

CAN I CHANGE THE DELIVERY ADDRESS ONCE THE PARCEL IS DISPATCHED?

Unfortunately, we cannot change the delivery address once the parcel has been dispatched from our warehouse. You can reach out to our customer service team, and we will do our best to relay your request to the courier. However, we cannot guarantee that the courier will be able to process the change before delivery. We recommend that you also contact the courier directly to expedite the request.

HOW LONG WILL DELIVERY TAKE?

Shipping within the United States typically takes 2-4 business days.

We strive to pack your order promptly and ship it from our fulfillment center in Columbus, Ohio. Once dispatched, delivery usually occurs within 2-4 business days. We aim to process your order within one day; however, please be aware that it may take an additional 1-2 days due to carrier delays or high order volumes in our warehouse.

Due to the current high volume of parcels handled by our shipping partners, if a delivery cannot be made to your home address, the parcel will be redirected to the nearest pick-up point.

Please note that canvases and Personal Posters and certain special sizes  are made on demand and shipped from our print partner, so delivery may take up to 4-7 business days.

If you haven’t received your order within the advertised delivery timeframe, please first verify that the information you provided is correct. If everything is accurate and you still haven’t received your order, contact our Customer Service team within 30 business days of placing your order, and we will be happy to assist you.

WHY HASN’T THERE BEEN ANY MOVEMENT ON THE TRACKING LINK?

Once the label is printed, FedEx tracking updates may take 1–2 days to appear and could take longer if processed over a weekend. If the tracking does not show any movement after 5 working days, please get in contact with our customer so we can assist you further

*Personalized posters and canvases are created on demand and shipped directly from our supplier's warehouse, which means you’ll receive separate tracking links for these items.

WHERE CAN I TRACK MY ON-DEMAND ITEMS?

You should receive tracking information from the freight company handling your on-demand item.

Personalized posters: These items are shipped via FedEx, and you will receive tracking information directly from them.

Canvases: These items are shipped separately from different freight companies, depending on the supplier's selection.

WHY WAS MY PERSONALISED POSTER/CANVAS DELIVERED TO MY HOME ADDRESS WHEN I SELECTED DELIVERY TO A PICK-UP POINT?

Since on-demand items are shipped directly from our supplier, the delivery option you select at checkout does not apply to these items. They will always be delivered to your home. However, if the freight company is unable to reach you, they may deliver the package to a nearby pickup point, and you will be notified in such cases.

WHY IS MY PERSONAL POSTER/CANVAS NOT IN THE PARCEL?

On-demand items are shipped directly from our supplier, which means you will receive a separate package for these items. You should have received tracking information from the freight company that will deliver your on-demand items. If you have not received separate tracking, please contact us as soon as possible so we can assist you with the tracking and provide information about your package.

TRACKING INDICATES THAT MY PARCEL HAS BEEN DELIVERED, BUT I HAVE NOT RECEIVED IT.

When the tracking indicates that your order has been delivered but you have not received it, please check with your neighbors first, as freight companies sometimes leave packages with them without notifying you. If you have checked with your neighbors and the package is still missing, please contact our customer service for further assistance.

WHAT HAPPENS IF I DON'T COLLECT OR REFUSE MY PACKAGE?

If products are returned to us because customers failed to pick up their packages or refused delivery, a fee of $22 USD will be applied. This fee covers shipping to and from you, as well as handling and restocking costs.

For uncollected or refused on-demand products (such as canvases and personalized items), as well as those returned due to incorrect contact information, we will retain 50% of the total order amount to cover production, packaging, and transportation costs.

DO I NEED TO PAY CUSTOMS FEES?

You will not be responsible for customs fees. If you are charged customs fees, please contact our customer service for assistance.

DO YOU SHIP TO HAWAII, PUERTO RICO, GUAM, AM. SAMOA AND ALASKA U.S. VIRGIN ISLANDS AND NORTHERN MARIANA ISLANDS?

Currently, we are unable to ship to the Hawaii, Guam, Alaska, American Samoa, Puerto Rico, U.S. Virgin Islands and Northern Mariana Islands.

 

RETURNS/CLAIMS

RETURNS

CAN I RETURN MY ORDER?

When you place an order with Posterstore.com, you are covered by our 90-day return policy. This allows you to cancel your purchase by reaching out to us within 90 days of receiving your order.

Please read the following to understand which items are eligible for return:

*Frame return policy: Frames cannot be returned if the self-adhesive plastic foil, which serves as a protective layer for the glass, has been removed. However, if only the outer non-adhesive plastic layer has been removed, you may still return the frames. Please ensure that the protective foil is intact to qualify for a return.

*Framing Service: If you wish to return an order that includes a framing service, please note that the cost of the framing service will not be refunded, as the service has already been completed.

*Non personalized canvas: If you wish to return a canvas created on demand without personalization, please contact our customer service team to register the return. 

*Personalized items: Please be informed that our return and exchange policy does not apply to personalized items.

IS THERE A FEE FOR RETURNS?

We charge a return fee of $4.99.

*Non personalized canvas: If a customer exercises their right of withdrawal and returns a canvas, they are responsible for the return shipping costs and must ensure that the product remains in good condition after receipt and throughout the return process. You will also need to provide us with proof of return and tracking information. 

We can assist you by providing a return label for the canvas; the return fee will be $22.99.

CAN I RETURN MY ORDER THAT INCLUDES A FRAMING SERVICE?

Absolutely. However, if you choose to return an order that includes a framing service, please note that the cost of the framing service will not be refunded, as the service has already been completed.

HOW DO I RETURN MY ORDER?

If you wish to return an order, please begin by using the link below to initiate the return. This step allows our warehouse to prepare for your return.

CREATE A RETURN

After registering and providing the required information, contact us to request your pre-paid return label, which we will email to you.

Please note: A $6.99 return shipping fee will be deducted from your refund.

All returns should be sent to our warehouse in Columbus, Ohio. Be sure to protect your package carefully, ideally in its original box.

Non-Personalized Canvases: These items cannot be registered through our website. Please always contact our customer service for assistance with the registration. The return cost for using our return label is $22.99. Alternatively, you can return the item at your own expense. The product must remain in perfect condition, and you must provide proof of return and the tracking number.

Personalized Items (Personalized Photos & Canvases): Please note that our return and exchange policy does not apply to personalized items.

Framing Service: If you wish to return an order that includes a framing service, please note that the cost of the framing service will not be refunded, as the service has already been completed.

Collage Kit: To qualify for a refund, the collage kit must be returned with all 20 prints in their original packaging.

CAN I EXCHANGE MY ORDER?

If you'd like to exchange a product for something different, the process is similar to a regular return. Simply send us the item you wish to return, and we will issue a refund. After that, feel free to place a new order through our webshop for the item you want!

 

CLAIMS

WHAT TO DO IF YOU RECEIVE A DAMAGED OR INCORRECT PRODUCT?

If you receive a defective or incorrect item, we’re committed to resolving the issue promptly. Please email the following information by clicking here:

  • The email address used to place the order
  • Your order number
  • Customer name
  • Product number
  • A photo of the damaged or incorrect item
  • A photo of the package, if possible
  • Batch number (for frame picture ledges or poster hangers)

Our customer service team will respond to you shortly.

You can find the batch code on a black stamp on the back of the product or on the product label.

DO I NEED TO RETURN THE DAMAGED PRODUCT I RECEIVED?

Please contact our customer service team for assistance with handling damaged products. When you reach out, be sure to include all the information requested under the question 'WHAT TO DO IF YOU RECEIVE A DAMAGED OR INCORRECT PRODUCT?".

TIME FRAME FOR REPORTING DAMAGED OR INCORRECT ITEMS.

You have 30 business days to file a complaint regarding damaged items due to shipping or if you received the wrong items. Please make sure to reach out within this time frame to ensure your issue is addressed promptly.

 

PAYMENTS/REFUNDS

REFUNDS

WHEN WILL I RECEIVE MY REFUND?

Poster Store strives to process refunds promptly, typically within 14 days. In the case of a return, we must receive either the returned order or proof of shipment before issuing a refund.

HOW WILL I RECEIVE MY REFUND?

If you paid for your order with a card, your refund will be processed back to the same card. For orders paid via PayPal, please refer to their customer service for further assistance.

Did you place your order during a promotional period or use a discount code? Once we receive your return, we will recalculate your order total. If the conditions of the promotion or discount are not met, the corresponding discount will be deducted from your refund.

WHY HAVEN'T I RECEIVED MY INVOICE?

Our system does not automatically send out invoices. If you would like to receive your invoice, please contact our customer service team, and they will be happy to assist you. Note that we can not adjust invoices.

 

PAYMENT OPTIONS

WHY HAVEN'T I RECEIVED MY INVOICE?

Our system does not automatically send out invoices. If you would like to receive your invoice, please contact our customer service team, and they will be happy to assist you. Please note that we are unable to make adjustments to invoices.

CAN I PAY WITH A CARD?

Yes, we accept Visa, Mastercard, and American Express.

DO YOU OFFER GOOGLE PAY?

Yes, we offer Google Pay as a payment option, which you can select at checkout.

DO YOU OFFER APPLE PAY?

Yes, we accept Apple Pay as a payment option, and you can select it during checkout.

CAN I PAY WITH PAYPAL?

Yes, you can make payments using PayPal.

CAN I PAY BY INVOICE?

Unfortunately, we do not offer an invoice payment method.

CAN I PAY WITH KLARNA?

Yes, we do offer payment options through Klarna. Here are the options available:

Klarna Pay in 4

With Klarna Pay in 4, you can divide your purchase into four interest-free installments. For more details, click here.

 

Klarna Finance

Klarna’s Monthly Financing allows you to spread the cost of your purchase over a period of up to 36 months. To use this option, simply select “Pay Later” at checkout and choose the term length that suits you best.

HOW DO I PAY WITH A GIFT CARD?

To apply a gift card or discount code, click on "Enter gift card/discount code" in the checkout area.

WHY WAS MY PAYMENT DECLINED?

If your payment isn’t going through, please check the payment options we offer, as this may be the reason for the decline. If the issue persists, feel free to reach out to our customer service team for assistance. We’re here to help!

WHAT CURRENCY DO WE USE?

All orders placed on posterstore.com are charged in US Dollars (USD).

 

OFFERS/DISCOUNTS

WHY DOESN'T THE DISCOUNT APPLY TO ALL ITEMS IN MY ORDER?

Not all products are eligible for discounts. Items that typically do not qualify include, but are not limited to:

  • Personal Posters
  • Featured Artists
  • Canvases
  • Frames

Additionally, please note that existing campaigns and discount codes often cannot be combined. If you have any questions or need further assistance, feel free to reach out to our customer service team, and we’ll be happy to help!

WHAT IF I FORGOT TO ENTER MY DISCOUNT CODE?

If you forgot to enter your discount code, please contact our customer service team. We'll do our best to assist you!

WHY IS MY DISCOUNT CODE NOT WORKING?

If your discount code isn't working, please double-check the spelling to ensure it's entered correctly. Also, verify if there is an expiration date for the code. If everything seems correct and the code is still not working, please reach out to our customer service team, and we’ll be happy to assist you!

 

ABOUT OUR PRODUCTS

POSTERS

WHAT KIND OF PAPER QUALITY DO YOU USE?

We print our posters on FSC Certified 200g/m2 uncoated premium paper. The paper is age resistant and we have chosen a matte surface without reflections to create a premium feel with no glare.

The paper used in our posters is produced in Sweden. The paper mill is certified by FSC and PEFC. The pulp used to create the paper is also certified by FSC and PEFC. These certifications ensure that the trees used in our posters have been harvested in compliance with all laws and regulations, as well as in compliance with the high demands from the FSC Organisation regarding social and environmental sustainability.

ARE FRAMES INCLUDED WHEN I BUY POSTERS?

No, posters and frames are sold separately.

IS THE WHITE BORDER INCLUDED IN THE POSTER SIZE?

Yes, if a poster is displayed with a white border, that border is included in the overall poster size, as it is printed directly on the poster.

DO ALL POSTERS COME WITH A WHITE BORDER?

No. Not all of our posters have a printed white border included. We do have poster assortments which include a “Printed White Border”. This is indicated in the product description on the product page.

HOW BIG IS THE PRINTED WHITE BORDER?

Printed White Borders included in the posters can vary in size. Below is the general size guide:

Small border
Poster SizeImage sizeBorder Size
5x7”106x156mm12mm
8 ¼ x 11 ¾"”185x275 mm12,5 mm
11 ¾ x 15 ¾"265x365 mm17,5 mm
15 ¾ x 19 ⅝"350x450 mm25 mm
19 ¾ x 19 ¾"442x442 mm29 mm
19 ¾ x 27 ½"442x642 mm29 mm
27 ½ x 39 ¼"600x900 mm50 mm

 

Medium Border
Poster SizeImage sizeBorder Size
5x7”100x150 mm15mm
8 ¼ x 11 ¾"”160x250 mm25 mm
11 ¾ x 15 ¾"240x340 mm30 mm
15 ¾ x 19 ⅝"324x424 mm38 mm
19 ¾ x 19 ¾"400x400 mm50 mm
19 ¾ x 27 ½"400x600 mm50 mm
27 ½ x 39 ¼"560x860 mm70 mm

 

Large Border
Poster SizeImage sizeBorder Size
5x7”78x128 mm26mm
8 ¼ x 11 ¾"”124x214 mm43 mm
11 ¾ x 15 ¾"180x280 mm60 mm
15 ¾ x 19 ⅝"240x340 mm80 mm
19 ¾ x 19 ¾"300x300 mm100 mm
19 ¾ x 27 ½"300x500 mm100 mm
27 ½ x 39 ¼"420x720 mm140 mm

 

WHAT ARE PERSONALIZED PRINTS?

Personalized prints are customized prints created by you with our personalized print templates or personal photo tool. These prints allow you to preserve and display your cherished memories and artwork in a variety of formats.

HOW CAN I CREATE PERSONALIZED PRINTS?

To create a personalized print using our pre-designed templates, simply navigate to the personalized prints category, select a template you like, and customize it to your liking.

To create a personalized photo, upload your own photograph or image using our personalized photo tool, and customize it as you wish.

You can also create your personalized canvas by following the same steps for any of the above options, whether it's using a template or your own photo.

WHAT SIZES ARE AVAILABLE FOR POSTERS & PERSONALIZED PRINTS?

Our poster prints vary in size. However, depending on the motif and stock availability, certain poster prints may not be available in the sizes shown below.

InchesCentimeter
5x713x18
8x1020x25
8 ¼ x 11 ¾"”21x30
11x1428x35
11 ¾ x 15 ¾"30x40
15 ¾ x 19 ⅝"40x50
18x2446x61
19 ¾ x 19 ¾"50x50
19 ¾ x 27 ½"50x70
24x3661x91
27 ½ x 39 ¼"70x100

 

You can view the available sizes on each product page. Please note that only the sizes listed on our site are available; we do not print custom sizes on demand.

CAN I SEE A PREVIEW OF MY PERSONALIZED PRINT BEFORE ORDERING?

Yes, you can preview your personalized print before finalizing your order. You can also check the poster’s quality by referring to the quality meter on the product page: green indicates high quality, orange and yellow represent medium quality, and red signals low quality. This feature lets you adjust the layout as needed. Be sure to double-check everything before placing your order!

HOW DO YOU SHIP PERSONALIZED PRINTS?

Personalized posters are shipped with FedEx and typically take 2-4 business days for delivery and always shipped in a separate package from the rest of your order.

ARE THERE ANY RESTRICTIONS ON THE TYPES OF PHOTOS I CAN PERSONALIZE?

While we strive to offer creative freedom, there may be certain limitations, such as copyrighted material or inappropriate content. If the created print is deemed inappropriate, we reserve the right to cancel the order. 

 

FRAMES

WHAT MATERIALS ARE OUR FRAMES MADE OF?

Oak Frames: Made from solid oak, offering a natural and timeless look.

Black and White Wood Frames: Crafted from yellow poplar and painted for a sleek, modern finish.

Metal Frames: Our gold, silver, and copper frames are made from durable aluminum with a glossy finish, while Moebe frames are crafted from powder-coated aluminum for a matte appearance.

Acrylic Glass: All frames are fitted with lightweight, durable acrylic glass, providing a safe and long-lasting alternative to traditional glass.

HOW DO I MOUNT THE POSTERS IN YOUR FRAMES?

Mounting your posters in our frames is easy! Check out our video tutorials for step-by-step instructions, tailored to the frame you purchased.

HOW DO I HANG THE FRAMES?

Our wood frames feature two mounting hangers on the back, allowing you to choose between hanging the frame vertically or horizontally. The metal frames can be hung directly on the metal hanger used to secure the back, giving you the flexibility to select the orientation that suits your space best. For Moebe frames, you’ll hang them from the rubber band that holds the frame together. Please note that different wall materials may require specific hanging hardware.

ARE FRAMES INCLUDED WHEN I BUY POSTERS?

No, we sell posters and frames separately.

WHAT SIZE FRAMES DO YOU OFFER?

Wood frameOuther dimensionsMetal frameOuter dimensions
5x7”6x7,8”5x7”5,5x7,4”
8x12”9x12,5”8x12”8,6x12,2"
12x16”12,5x16,5”12x16”12,2x16”
16x20”16,5x20,4”16x20”16x20,1”
20x20”20,4x20,4”20x20”20,1x20,1”
20x28”20,4x28,3”20x28”20,1x28”
28x39”28,3x40,2”28x39”28x39,7”

* All wood frame panels are 12 mm wide and 22 mm deep

** All metal frame panels are 8 mm wide and 22 mm deep.

WHY IS THE COLOR SHADE OF THE OAK FRAME DIFFERENT FROM MY PAST ORDER?

We use 100% natural oak wood. Hence, each batch may vary in shade. We do keep a range of acceptable shades for said frames. Please contact our customer service if you find that there is a remarkable difference in the shade of the frames you ordered, and we will be more than happy to help you.

 

CANVAS

WHAT IS THE CANVAS MADE FROM?

Our canvas is crafted from a durable textile blend, consisting of 35% cotton and 65% polyester, featuring a 2 x 1 weave. The frames are made from wood veneer oak, available in both natural and black finishes.

ARE THE CANVASES AVAILABLE IN ALL SIZES?

No, the canvases available on our website do not come in all sizes. This is because the quality of the image may be compromised in certain dimensions. Therefore, we only offer sizes that ensure optimal quality. For personalized canvases, please pay attention to the quality meter on our website. A green indicator signifies excellent quality, while a red indicator suggests that the quality may not meet our standards.

HOW DO YOU HANG UP THE CANVAS?

On the back of your canvas, you'll find a small opening (approximately 1.5 cm wide), which is designed for hanging.  For a 100x140 cm canvas, you will need two nails to ensure proper support.

CAN I RETURN THE PERSONALIZED CANVAS?

No, personalized canvases are made on demand and are therefore not eligible for return. However, a non-personalized canvas can be returned.

WHERE ARE CANVASES SHIPPED FROM?

Canvases items are shipped directly from our supplier. These items are shipped separately from different freight companies, depending on the supplier's selection. You should have received tracking information from the freight company that will deliver your canvas. If you have not received separate tracking, please contact us as soon as possible so we can assist you with the tracking and provide information about your package.

 

ACCESSORIES

PICTURE MOUNTS

Using a picture mount is an effortless way to frame and accentuate your poster, adding elegance and sophistication to your décor. A mount not only creates a harmonious balance between the poster and the frame but can also introduce a striking contrast to elevate the overall look.

Our pure white and pure black picture mounts are meticulously designed to maintain true-to-color precision, including the core. Whether you prefer the clean, crisp look of white or the bold, dramatic impact of black, our mounts are crafted to perfection. The paper used in the mounts is a perfect match to our posters, ensuring a seamless appearance. Plus, the acid-free composition guarantees lasting quality without compromising the artwork.

Crafted in Sweden, our mounts are 1.5mm thick and available in sizes perfectly suited to our frames and posters. Each product page provides clear guidance on which frame and poster sizes pair best with the mount. As a general rule:

Frame size = Outer dimensions of the mount.

Poster size = Inner opening of the mount.

POSTER HANGER

Display your favorite prints with elegance using our premium poster hangers, available in blac, white or oak finishes. Made from solid pine wood, these hangers feature a smart magnetic design that securely holds your poster in place without causing damage.

Perfect for both portrait and landscape formats, our poster hangers come in various sizes, making them ideal for a wide range of prints. Each hanger is complemented by a faux suede band in a matching color, adding a touch of sophistication to your display.

Elevate your wall art with this simple yet stylish alternative to traditional frames!

PICTURE LEDGE

Showcase your art and décor with elegance using our versatile picture ledges, available in oak, white, black, and dark oak. Crafted from durable MDF wood, these ledges are perfect for creating a chic gallery-style display in your home.

Measuring 70 cm, the ledge is easy to mount with the included screws and plugs. Pre-drilled holes ensure a hassle-free installation process. For a longer ledge, simply place multiple ledges side by side for a seamless look.

This stylish solution lets you refresh your wall art effortlessly, allowing you to switch frames and objects without adding new nails. With a maximum load capacity of 15 kg (depending on wall material), these ledges are designed for frames and lightweight objects.

CHALK PEN

A black chalk pen designed for writing on the plexi glass of our frames. Ideal for use with framed Planner Posters to organize plans and track goals.

The ink can be easily removed with a soft, wet cloth for quick updates and adjustments.

Tip size: 0.7 mm

Recommended exclusively for use on Poster Store frames for optimal performance.

CAN I USE MY OWN MARKER ON THE PLEXIGLASS FOR THE WEEKLY/MONTHLY PLANNER?

No, the only Chalk Pens suitable for our plexiglass are those offered on our website. If you choose to use a different brand and the ink does not come off, we regret to inform you that we cannot provide a refund.

HOW TO USE CHALK PENS:

  • Shake the Pen: Before using a chalk pen, give it a good shake with the cap on to mix the ink inside.
  • Prime the Pen: Remove the cap and press the tip down on a piece of scrap paper or cloth a few times until the ink flows. This may take a moment.
  • Start Writing or Drawing: Use the pen to write or draw on your desired surface, such as chalkboards, glass, or other non-porous materials.
  • Let It Dry: Allow the ink to dry completely, which usually takes just a few moments.
  • Clean Up: To erase or clean the surface, use a damp cloth or a dry eraser, depending on the surface material.
  • Store Properly: After use, close the cap tightly to prevent the pen from drying out.

POSTER STAND

Elevate your prints with our stylish poster stands, available in circular (tall and short) and rectangular shapes. Crafted from high-quality MDF material and painted in oak, black, or dark oak, these stands are the perfect blend of functionality and design.

Ideal for prints sized 13x18 cm or pieces from our collage kits, these versatile poster stands bring a modern touch to any table or shelf. Whether you’re styling a workspace, living area, or bedroom, they offer an elegant way to showcase your favorite art.

POSTER CLIPS

Stylishly display your posters and prints with our metal clips, available in black, gold, silver, bronze, and white finishes. Crafted from high-quality stainless steel with a matte finish, these clips offer a chic and minimalist solution for hanging your artwork.

Available in small and medium sizes, the clips are ideal for various poster dimensions. Use a single clip for smaller prints or pair two clips to securely hold larger artworks. The maximum opening of 14 mm ensures a firm grip, while the integrated hole makes wall mounting effortless.

POSTER HOOKS

Our white picture hooks are a practical solution for hanging framed art prints on walls made of cement, wood, or plaster. Designed for ease of use, the hooks can be quickly installed using a hammer, making it simple to display your framed art.

Each package includes two hooks, compatible with all our frames and canvasses except the larger 100x140 cm size. These hooks are built to securely hold frames up to a maximum weight of 5 kg.

A reliable and efficient choice for showcasing your art with style!

 

FRAMING SERVICE

CAN MY PRINTS ALREADY BE DELIVERED ALREADY FRAMED?

Yes! At Poster Store, we are excited to offer framing services. We frame your prints directly in the selected frames, so all you need to do is unbox them. Voila—you can start decorating your space right away! If you need any assistance, please don’t hesitate to reach out to our customer service team, or visit our Gallery Walls for inspiration.

WHAT IS THE COST OF THE SERVICE?

The cost of our framing service varies based on the size of the items you purchase:

Sizes from 5x7 to 11x14 inches: $19.95

Sizes from 12x16 to 28x39 inches: $29.95

Please note that personal posters and personalized photo prints are excluded from framing, as they are made to order and shipped by a partner printing company.

CAN I RETURN FRAMED PRINTS?

Absolutely. However, if you choose to return an order that includes a framing service, please note that the cost of the framing service will not be refunded, as the service has already been completed.

 

RECYCLE GUIDE

Posters: Posters can be recycled as paper, allowing them to contribute to new paper production up to seven times.

Canvas: Canvases are recyclable as fabric, where they can be processed into textile fibers or used as burnable waste to generate energy.

Wooden Frames: Both the molding and backboard are recyclable as wood, which can be processed into wood chips for biofuel, providing an eco-friendly alternative to fossil-based fuels.

Wooden Accessories: These can also be recycled as wood, converted into wood chips, and used as biofuel to reduce reliance on fossil fuels.

Metal Frames: The metal molding can be recycled into new aluminum products, using 95% less energy than creating virgin aluminum. The backboard is recyclable as wood and can be repurposed as biofuel.

Plexiglass: Though not recyclable as plastic, plexiglass can be sorted as burnable waste and converted into energy.

 

COLLABORATION & PRESS

COLLABORATION

If you are a content creator and would like to collaborate with us, please send an email to marketing@posterstore.com

BRANDBASSADOR

Brandbassador is a brand-building platform through which you can become a brand ambassador for Poster Store and get rewards for the content you choose to share with your followers. To become a Poster Store Brandbassador you need to create a Brandbassador account HERE. If approved as one of our Brandbassadors, you can start completing missions for Poster Store. On the platform you will find the different types of available missions you can apply to. A mission will usually involve sharing your content and receiving a reward in return.

  • We aim to respond to all applications within 3 business days and will inform you as soon as your application has been reviewed.
  • If you have any questions or issues regarding the Brandbassador app, you can always find answers directly on the Brandbassador app. You can also read more about Brandbassador in their FAQ section.
  • If you have other questions regarding a collaboration, please get in touch with us in the Brandbassador message center.

ARTIST/PHOTOGRAPHER

Please contact artist@posterstore.com

PR AND PRESS

Please send an email to pr.northamerica@deseniogroup.com

RETAILERS

To inquire about retail opportunities, please reach out to pr.northamerica@deseniogroup.com