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40% off Posters*

*Excluding Selection. Valid for purchases of at least $39, ends 01/31

FAQ

Order

Why have I not received an order confirmation by e-mail?

If you have placed an order with Poster Store but have not received an order confirmation email, please contact us using the contact form and we will update your order information so you can receive your order confirmation properly.

How do I know my order went through?

An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation.

If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you contact us through our contact form, and we will investigate this for you

What happens when I enter the wrong address?

If you have provided incorrect information such as a delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can manage to change your information prior to sending your order. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.

Can I make changes to my order after it is placed?

We know you need your products fast. As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).

For more information, please contact our customer service here.

How can I cancel my order?

Contact us as soon as possible through our contact form. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.

 

Claim

What if my package and products were damaged upon arrival?

If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form. As soon as we receive the pictures of the damaged package and products we will handle your request. Please not send back the damaged products to us on your own behalf.

I have gotten the wrong products what to do?

Please start with double-checking your order confirmation to see what you ordered. If you have not received the ordered product please contact us.

The acrylic glass is blurred. How is that possible?

The acrylic glass (plexi glass) in our frames is protected by the plastic film on both sides, don't forget to remove it before using it. We use this foil to protect the acrylic glass during storage and transit. 

 

Delivery 

How long is the delivery time?

Shipping in the United States is normally 2-4 business days.

We pack your order as soon as possible and ship it from our fulfillment center in Columbus, Ohio, United States. Once it is dispatched, shipping is normally 2-4 business days. We aim to dispatch your order within one day of your order being placed, however, please note that sometimes it can take 1-2 days extra due to delays in the carrier or if our warehouse has an unusually high volume of orders. 

Due to high volumes of parcels handled by our freight partners at the moment, if the parcel can't be delivered to your home address, the parcel will be re-directed to the nearest pick-up point.

If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 business days after the order was placed and we will help you. 

Which delivery option are you offering?

We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.

What does the delivery cost?

Free shipping on orders over $45. For orders under $45, we will charge a fee of $4.95.

How can I track my package?

Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated.  If you do not receive a tracking link, please contact us over our contact form.

Do you ship to the Hawaii, Puerto Rico, Guam, Am. Samoa and Alaska, U.S. Virgin Islands and Northern Mariana Islands?

Currently, we are unable to ship to the Hawaii, Guam, Alaska, American Samoa, Puerto Rico, U.S. Virgin Islands and  Northern Mariana Islands.

Do I have to pay a Duty or Custom Fee?

Orders shipped to the US may be subject to import taxes and duties. Poster Store does not have any responsibility for these additional charges that may apply.

Why can I not see any update in the tracking link?

Once your order has been dispatched from our warehouse you will receive your parcels tracking link in your shipping confirmation email. Note that it may take 48 hours from when you received the shipping confirmation email before the tracking link is active.

What happens if I do not collect my parcel?

In the event that products are returned to us due to customers failing to pick up their package or refusing the delivery, we charge $22 USD. This covers shipping to and from you, as well as handling and restocking of products.

 

Return

Can I return my order?

Yes, there is a 14-day return policy for products purchased at posterstore.com. 

Can I return frames when they are unpacked?

After the frames have been taken out of the original factory packaging you cannot return them. We only accept products that are in their original state.

If the frames are still in the original packing and you would like to return them, please read the information below.

How do I return my order?

Please note that the return must be sent back to our US warehouse.

The parcel needs to be packaged the exact same way it was when you received it from us. It is important to re-roll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape so we can take it out of the tube easily upon return.

You are responsible for postage and shipping costs.

Please, register your return via the link below. Once your return is registered you will receive an email containing instructions and address details.

REGISTER RETURN  

If the order no longer meets the conditions for any promotional/discount codes then the cost may be adjusted accordingly, and any difference deducted from your refund. The return process can take up to 14 days from the time you hand the return parcel over to the delivery company. Once the return has been received and processed, we will register the credit and send you a confirmation via email. The return process can take up to 14 days after we receive the return back to the warehouse.  Save your receipt from the freight company until the return confirmation email has reached you as proof of the return.

Can I exchange a product?

If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition. We will refund you as soon as we receive the products. You can then make a new purchase in our webshop.

Does it cost to return items?

In the event of a return, you are responsible for the return cost.

What happens if I do not collect my parcel?

In the event that products are returned to us due to customers failing to pick up their package or refusing the delivery, we charge $22 USD. This covers shipping to and from you, as well as handling and restocking of products.

 

Payments

 

KLARNA

Klarna Pay Direct

Klarna Direct Pay is an instant online payment method, just like any other online card transaction. Klarna is our outsourced payment provider for our US orders. This means all of our payments for US orders are processed by Klarna. The only difference that it makes for our customers is that the payment goes through Klarna instead of Poster Store. You will generally only be charged when we ship your order - this ensures that we hold up our end of the deal before any money is taken. If you have any specific questions regarding payments made with Klarna, you are always welcome to contact them directly by clicking here.

Klarna over time

Klarna pay over time gives you the opportunity to get the article and pay later. More information is found under at Klarna - Please note that Klarna will perform soft searches with credit reference agencies, on application to use the payment method, to determine if you are eligible. These soft searches do not impact your credit file, either at application or if a payment is missed or late, and are only visible to you and Klarna.

For more information, we would like to refer you to the Klarna customer service by clicking here.

Poster Store is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent US residents aged 18 and over, depending on their status.

Terms and conditions apply.

Can I pay by card?

Yes, you can pay with Visa, Mastercard, Discover and American Express.

Can I pay by Paypal?

Yes, you can pay through Paypal.

Can I pay by ApplePay?

Yes, we offer ApplePay as a payment solution and you can choose it at the checkout.

How to place an order as a company?

We are not offering company (B2B) orders at the moment but hope that we will do it in the future. 

 

Products

Frames

General information

The frames are easy to open on the back and have metal hangers to ensure easy hanging on the wall in both landscape and portrait format. Our golden frames have a glossy surface and are shiny. The wooden frames have a very genuine look and feel. All of our frames have glass-clear acrylic glass which means that they weigh less and there is no risk of shards if the frame drops in the floor. The acrylic glass is protected by the plastic film on both sides, to give a flawless finish and the same feel as when you remove the plastic protector off a new phone. Acrylic glass has the same reflective properties as glass.

Which size are you offering frames?

We offer stylish premium picture frames in the sizes 5.1” x 7.1”, 8.3” x 11.8”, 11.8” x 15.7”, 15.7” x 19.7”, 19.7” x 19.7”, 19.7” x 27.6”, 27.6” x 39.4”

Poster

What kind of paper quality do you use?

The posters are printed locally by Sweden's most renowned printing company, awarded the Nordic Swan Ecolabel, the Swedish symbol for environmentally friendly and sustainable production, and certified according to FSC and PEFC. We searched long for the best paper and eventually fell in love with Munken Kristall, a premium quality design paper, which ensures the perfect quality for us. The paper is environmentally certified by FSC and PEFC. It is uncoated matte paper without reflection and has a total weight of 200g/m2, giving it a distinctly exclusive feeling. It also delivers superb color and image reproduction. The certifications ensure that the wood used for our posters comes from responsibly managed forests that meet the highest environmental and social standards. 

Is a frame included in the price of the poster?

No, we sell posters and frames separately. The frame is not included in the price of the poster. The frame must be purchased separately. On our website, you can choose several types and sizes of frames. 

Collaboration/Press

Collaboration

Please send a mail to [email protected]

BRANDBASSADOR

How does a collaboration through Brandbassador work?

Brandbassador is a brand-building platform through which you can become a brand ambassador for Poster Store and get rewards for the content you choose to share with your followers. To become a Poster Store Brandbassador you need to create a Brandbassador account here. If approved as one of our Brandbassadors, you can start completing missions for Poster Store. On the platform you will find the different types of available missions you can apply to. A mission will usually involve sharing your content and receiving a reward in return.

When do we notify if an application is reviewed?

We aim to respond to all applications within 3 business days and will inform you as soon as your application has been reviewed.

Do you have any questions regarding the Brandbassador app?

You can always find answers directly on the Brandbassador app if you have any issues with the app or have any other questions about Brandbassador. You can also read more about Brandbassador in their FAQ section. If you have other questions regarding a collaboration, please get in contact with us in the Brandbassador message center.

Artist/photographer

Please send a mail to [email protected].

PR and Press

Please send a mail to [email protected].

Retailer

To inquire about retail opportunities, please reach out to [email protected]
 

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